Refund Policy

We want you to use TheSimpleOrder because it works for your kitchen, not because you’re locked in.

Free tier

Cancelling during your 14-day free trial owes you nothing — there’s nothing to refund. It’s the best way to evaluate the product end-to-end before upgrading.

Monthly plans

• You can cancel any time from Settings → Plan. Cancellation stops your next billing cycle; we don’t pro-rate the current month.
• If we charged you for a month you couldn’t use because of an outage on our side longer than 24 cumulative hours, we’ll credit or refund that month on request.
• Accidental upgrades within 24 hours are reversible — email billing@thesimpleorder.com with your org slug and we’ll refund and downgrade.

Annual plans

• Annual plans get a 14-day money-back window from the date of payment, no questions asked.
• After 14 days, annual plans are non-refundable — but you can stop renewal any time before the next anniversary.

Payment gateway charges

Payment gateway processing fees are deducted by the gateway and aren’t something we receive — they aren’t refundable from us. Reach out to your payment gateway directly for those.

How to request a refund

• Email billing@thesimpleorder.com from the address attached to the org admin account.
• Include your org slug and the reason. We don’t require detail but it helps us fix what broke.
• We process eligible refunds within five business days; the gateway may take up to 10 working days to land them in your bank.

Exceptions

We may decline refunds in cases of suspected abuse, chargeback fraud, or repeated cancel-and-resubscribe patterns intended to game the money-back window. If we do, we’ll explain why.